SAP Business One Customer Relationship Management - TB1002
8 March 2016 (Tuesday)

Course Code: TB1002

Course Name: SAP Business One Customer Relationship Management

Date: 8 March 2016 (Tuesday)

Price : HKD 2,500

Medium : Cantonese

Course Schedule:

Course Code

Date

Time

TB1002

8 March 2016 (Tuesday)

9:30 – 18:00

Essential Prerequisites:

-General understanding of business concepts

Course Goals and Objectives:

-Explain the concepts and method of SAP Business One.

-Setup master data for standard business processes in CRM

-Perform the steps in the core CRM process of SAP Business One.

-CRM Reports

Course Content:

1.Overview & Master Data

-Introducing SAP Business One, Master Data and Documents

2. Sales Opportunity

-Sales Opportunity, Sales Opportunities Reports and Dashboards

3.Documents

-Overview of the Marketing Documents including, Sales Quotation, Sales Order, Purchase Quotation, Purchase Order

4.Service Modules

-Customer Equipment Card, Service Contracts and Service Call

- Service Reports, Solution Knowledge Base